A Virtual Office Receptionist Offers Big Business Appeal

We live our lives today in a fast lane. The demand for our time requires the same ROI analysis we would give a marketing campaign. The last thing a busy entrepreneur can allow happen is a missed appointment due to poor scheduling or be forced to cancel a meeting with a new client just to make way for operational problems. Sometimes a missed phone call of that last minute cancelation can mean the difference between getting of a 3 hour flight and saving the costs of travel and the precious hours that can be invested into new business development. Such cases are often the causes of  an over taxed business owner that needs the help of an organized virtual assistant. With the rapid development of highly advanced communications, there is no reason why your growing business has to suffer the fate of a poorly organized office assistant. The concept of a virtual office has been in use for years and as mobile technology and cloud computing have made a giant leap forward in the past two years, the virtual office assistant can tackle live phone answering, appointment scheduling and most office communications required to keep you on the move and productive while you are on the road.

Characteristics of a Virtual Office

One of the characteristics that makes the virtual office so successful is that it definitely merges home and work while attaining the efficiencies of a full service office staff. The benefits offered buy virtual secretarial services can be realized by those who are just starting their business, by those busy professionals that require an attentive customer service team or offer emergency call answering 24/7. A virtual office serves as your “front office”. Customers and callers will never know that the team you have answering the phone belong to an outsourced call center team. Live virtual help for small business  can accommodate clients with answers to frequently asked questions, fast responses to appointment changes or connections to other key personnel in your organization when you are too busy. Let me paint a clearer picture for you: while Mr. Businessman (you) is held captive by a very important prospect and today is the day you are supposed to close this big deal, a live receptionist from your virtual office can push the correct documentation that overcomes the clients last objection to you handheld device. In the meantime, your virtual office receptionist  has fielded an urgent phone call from an angry client complaining of a defective part in his assembly line. Your virtual assistant reassures your client that you are addressing the concern personally, contacts your support team with the details and they express the new parts to the client. She also arranges for your engineer to install the new replacement part that afternoon and you are notified of every detail while still closing the deal. These are actual case studies that you also may realize with your own virtual office services for your business. In the end, they were able to wrap up everything while you were celebrating the addition of a new client!

Live Phone Answering Trumps a Recorded Message

One of the aspects of virtual office services for business is the live phone answering service that will definitely give the feel of a personal touch to for all callers, as opposed to the pre-recorded IVR or an archaic answering machine message. A well trained telephone answering services  team will answer your calls following your script within two rings. They will answer the client’s call, resolve issues and might even introduce new product information for your company’s newest services at the perfect time, after the client’s problem has been resolved.  In addition to having a virtual office contact center  is that these remote receptionists also function as your virtual administrative assistant.  As a contracted service you have no payroll costs, health benefits, employee compensation claims or the overhead associated with managing employees. Issues like lack of telephone etiquette, poor customer service skills and untrained agents providing mis-information common complaints that callers experience from foreign call centers. Hiring a virtual office team located in US based call centers  overcomes mange of the language barriers and provide US callers a reassurance  that their issues will be resolved. It is important that you find a virtual assistance services with their highly trained professionals.